Help & support
Resources for clients and prospects. Critical issues: contact us directly—don’t wait on self-serve articles alone.
Knowledge base
Expanded articles are rolling out. Topics below will link to full guides as they go live.
- Getting started with hostingComing soon
- DNS and domain basicsComing soon
- Opening a support ticketComing soon
- Backup and restore overviewComing soon
Technical support
Hosting outages, server errors, email delivery, and application incidents. Include timestamps, URLs, and any error messages when you write in.
info@aliphplus.comBilling support
Invoices, payment schedules, plan upgrades, and contract questions.
info@aliphplus.comFAQ
How do I open a support ticket?
Email info@aliphplus.com with your account identifier, a clear subject line, and steps to reproduce the issue. For urgent production outages, mark the subject URGENT and include the best phone number for callback.
Where do I get billing help?
Billing questions—invoices, payment methods, plan changes—go to the same address. Please reference your invoice number when available.
What are your support hours?
Monday–Friday, 9:00 AM–6:00 PM Eastern Time. We aim to respond to inquiries within one business day.
Do you offer SLAs?
Managed hosting and retained IT engagements can include documented SLAs. See our SLA page and your executed agreement for targets and credit terms.